Updated Passenger Protection and conditions for air travel in the EU

The updated framework, approved by the Council, balances stronger passenger protections with fair conditions for airlines in the EU’s internal market.

Passengers are now entitled to be rerouted "at the earliest opportunity" using alternative flights or transportation methods. If airlines do not offer rerouting within three hours of a disruption, passengers can organize their own travel and seek reimbursement of up to 400% of the original ticket price.

The compensation policy for delays and cancellations has been updated: passengers on intra-EU flights or those under 3,500 km can receive €300 for delays of more than four hours, whereas longer flights are eligible for €500 if delays exceed six hours. Airlines are required to supply pre-filled claim forms and can only refuse compensation for “extraordinary circumstances” if they have taken all reasonable measures.

Further clarifications enhance the rights to assistance, such as refreshments, accommodation, and disembarkation during extended tarmac delays. Passengers who are denied boarding on return flights due to being a “no-show” on the outbound journey are now eligible for compensation, addressing restrictive airline policies.

Airlines are required to notify passengers of their rights during booking and must address claims within 14 days. Passengers have a six-month window to submit complaints following a disruption.

The Council's stance now advances to the European Parliament for a second review, where it can be approved, modified, or declined. If enacted, this reform would represent the most substantial overhaul of EU air passenger rights since their inception, revolutionizing travel within the bloc.